Terms and conditions of use

1 - Purpose and ownership of the portal

Kibys.eu is a company with address in the Ignacio Zuloaga street 11 in Rivas Vaciamadrid, in Madrid, Spain.

The telephone number of our Customer Service, which customers can contact for any questions, suggestions or complaints is +34 91 445 22 07 (Price of a local call from a landline). Our advisors are available to the client from Monday to Friday from 9 am to 6 pm. You can also write to us through a web form.

The General Conditions of Sale and Use of the kibys.eu, described below, define the rights and obligations of kibys.eu in the framework of its web page "kibys.eu". The mere access to the website and the realization of a purchase in the same supposes the acceptance of these conditions of use.

Any person who wishes to benefit from the services of kibys.eu and that registers in the system will be denominated hereinafter "client".

Access to the service is made through the registration on the website. These General Conditions of Sale and Use are complemented by the Privacy Policy.


2 - Product Information

The descriptions of the products offered by kibys.eu on its website are accurate and are based on the information provided by the supplier brands.

All customers have a right of withdrawal of 14 calendar days (described in article 9 of these General Conditions of Sale), caused by the defect of the products received.

3 - Ordering procedures

Customers have the possibility to order through the Internet through the website www.kibys.eu.

Clients must ensure that they are fully authorized to use the payment card. Only persons with the legal capacity to sign contracts relating to the class of goods and services proposed on this website may place orders on kibys.eu.

By clicking on the "Confirm my order" button during the process of placing an order, the customer declares to fully and unreservedly accept all of the present General Sales Conditions that, in any case, may be archived and printed by the Customers for reproduction when they deem it necessary.

The data archived by kibys.eu is proof of all transactions between kibys.eu and its customers. Kibys.eu will confirm to the client, within a maximum of 24 hours, that his order has been registered. Also, once the shipment of the requested products has been sent, kibys.eu will inform by e-mail of such shipment.

The contractual information will be provided to the customers prior to the receipt of the products purchased. Such information may be extracted, stored and reproduced by customers who, in any case, can correct the wrong data of the same through its connection to kibys.eu. The contractual information is presented in English.

In the event that kibys.eu intends to use the email address provided by the customer in the context of the subscription of their orders, for the sending of subsequent commercial communications, you must inform the customer expressly and request Consent. Such consent may be revoked by the client at any time he deems appropriate, by simply sending an email to kibys.eu.


4 - Prices

The prices of our products are indicated without the taxes included, not including the costs of preparation and not including the shipping costs that are expressed separately.

The preparation and shipping costs are also expressed without taxes included.

Transport costs are always recorded separately.

Kibys.eu reserves the right to modify these prices at any time and unilaterally. However, the products will be invoiced based on the rates in force at the time of registration of orders.

The crossed reference price shown next to the selling price of an item is the public price advised by the supplier and kibys.eu.

The public price advised by the supplier corresponds to the public price advised during the year of leaving the collections, and may be prior to the realization of the sale on the website. When a product has been marketed for several seasons by the supplier, the price advised by the latter has been able to undergo some variations. In these cases, kibys.eu always uses as the reference price the lowest recommended public price that has been communicated by the supplier.

The products will remain the property of the supplier until full payment of the price takes place.

The customer has the possibility to cancel an order before the date of shipment: either by calling our Customer Service or by consulting our Help and Contact section.

The minimum order that the client must make at kibys.eu is € 200, taxes, preparation and shipping costs not included.


5 - Availability

In case of unavailability of the product once the order has been placed and before the end of the process of sending the sale in question, the customer will be informed by e-mail or by telephone of the partial shipment or the cancellation of his order.

If the charge has already been taken into account when giving the information regarding the unavailability of the product, a refund procedure will be performed for the corresponding amounts, informing the customer about it by sending an e-mail. Once this procedure is initiated, kibys.eu will proceed to the refund of the amount paid by the customer in the bank account indicated by the latter to this effect as soon as possible. In this sense, kibys.eu will refund the corresponding amounts within a maximum period of 8 days if the customer used a debit card and, before the end of the corresponding month, if the payment took place by credit card or bank transfer.


6 - Payment

Payment of purchases is made by payment card or bank transfer. Accepted payment cards are: Visa, Visa Electron, MasterCard and American Express. In case of payment by card, we will send a debit request to your bank within 24 hours for each order; The amount will not be debited from your account until obtaining authorization from your bank. The debit term will depend on the rules applied to your form of payment (immediate, deferred, etc). In case of a rejection of the bank, the order will be automatically canceled and the customer will be informed by sending an e-mail.

It will be the responsibility of the customers to save and print their bank transfer if they wish to keep banking details and related to their transaction.

In case of a fraudulent or improper charge to a customer the amount of a purchase, the customer may demand the immediate cancellation of the charge by sending an e-mail, which must be refunded of the amount unduly or fraudulently debited within the terms Referred to in the second paragraph of Clause 5. However, if the purchase is actually made by the customer that requires the cancellation of the charge, the customer shall indemnify adrianaarango.eu for damages caused by said annulment.

In the context of its anti-fraud policy and, if necessary, in order to comply with the current legal provisions, kibys.eu may request the client information and additional documents for the purpose of completing the Order.

In case of non-regularization of the order within the period granted, adrianaarango.eu may be forced to cancel the Order, block access to the client's account and proceed with the registration of certain data, especially personal data, of the customer in A file "payment incidents". For more information, see the Privacy Policy.

By accepting these General Conditions of Sale, customers consent to receive the invoice electronically in relation to the orders placed. The invoices referring to the orders made by the customer will be available in the section "My account / History and details of my orders".

7 - Security

The kibys.eu website is protected by one of the most reliable security systems that currently exist. Not only has it adopted the SSL encryption protocol, it has also strengthened all random and encryption procedures in order to protect as efficiently as possible all personal data related to the means of payment.